Cooler Master corrects its customer support teams and stops producing its problematic right-angle plug.
When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works .
(Image credit: Tom's Hardware) Cooler Master has responded to Igor's Lab regarding the firm's highly problematic instructions to users to DIY repair the right-angled 12V-2×6 power connector. Igor's Lab received an email from the PSU maker stating that the right-angled connector has been discontinued and that all regional support teams have been instructed to immediately stop advising customers to pry their power connector apart to fix it.
The email also documented that all newly developed Cooler Master power supplies now come with a straight 12V-2×6 power connector. Updated quality control will ensure that its newer 12V-2×6 implementations can work with all 12V-2×6-equipped graphics cards, including models sporting recessed connectors. Cooler Master will also be adding a two-toned color "indicator" to its newer connectors to make it clear whether the connector is fully plugged in. The connector tips will be painted purple.
If you are the owner of an existing Cooler Master power supply that came with the aforementioned problematic right-angled 12V-2×6 power connector , Cooler Master will provide you with a replacement cable with a straight end if needed.
ASRock's $40 16-pin power cable has overheating protection designed to prevent meltdowns
AMD Radeon RX 9070 XT zapped with 16-pin power connector melting issue for the first time
DIYer creates ‘RTX 5090 countermeasures’ with cabling spaghetti to mitigate 16-pin meltdowns
These updates should put to rest any future troubles Cooler Master customers might have had with its power supplies. Luckily, Cooler Master reports that it has not received any customer damage reports directly tied to modifications to its 12V-2×6 connectors. But it's still dangerous, and something could have very well happened to anyone.
Cooler Master's previous right-angled connector was very problematic, and only worked in certain graphics cards that did not have a recessed internal 12V-2×6 power connector. Ironically, the customer support team's previously recommended modification did not even resolve the issue. The modification involved removing the connector's right-angled cover, turning the connector back into a straight plug. However, the physical connector itself had a giant plastic tab that was the actual cause of the incompatibility.
Follow Tom's Hardware on Google News , or add us as a preferred source , to get our latest news, analysis, & reviews in your feeds.
Get Tom's Hardware's best news and in-depth reviews, straight to your inbox.
Key considerations
- Investor positioning can change fast
- Volatility remains possible near catalysts
- Macro rates and liquidity can dominate flows
Reference reading
- https://www.tomshardware.com/pc-components/gpus/SPONSORED_LINK_URL
- https://www.tomshardware.com/pc-components/gpus/cooler-master-instructs-customer-support-teams-to-stop-recommending-16-pin-connector-modifications-the-company-also-discontinues-problematic-right-angle-connector#main
- https://www.tomshardware.com
- Lenovo Legion devices running Linux set to get new 'Extreme' mode that fixes previously-broken power limits — only approved devices will be able to run the maxi
- New stablecoin connects crypto investors to real-world Nvidia AI GPUs that earn money by renting out compute power to AI devs — USD.AI lets crypto investors mak
- The Engines of American-Made Intelligence: NVIDIA and TSMC Celebrate First NVIDIA Blackwell Wafer Produced in the US
- NVIDIA and Google Cloud Accelerate Enterprise AI and Industrial Digitalization
- Elon Musk Gets Just-Launched NVIDIA DGX Spark: Petaflop AI Supercomputer Lands at SpaceX
Informational only. No financial advice. Do your own research.