Nvidia won't send customers replacement parts to fix their cards themselves, but apparently, Nvidia will send them replacement units, even if the customer is at fault for the damage.
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(Image credit: Nvidia) Last month, we covered a story where a customer's $10,000 RTX Pro 6000 graphics card's PCIe component got split in half after the customer accidentally forgot to remove the card from their machine before shipping it to another location. Now, NorthridgeFix has provided an update , revealing that Nvidia is providing the customer with a replacement card, despite the customer technically breaking the original card. Additionally, Nvidia also wants the customer to return the damaged RTX Pro 6000 to them so its technical team can troubleshoot the card.
This is the second time that we have seen Nvidia replace a customer's GPU, even though the original damage was caused by user error. The first time we saw this was when a customer of an RTX 5090 Founders Edition accidentally damaged their card after attempting to install a waterblock on it (and voiding the card's warranty in the process). After NorthridgeFix published a video on the customer's 5090 FE, and complained that Nvidia did not provide replacement parts needed to fix the card, Nvidia replaced the customer's card anyway.
Watch On This latest story is an even worse tale revolving around Nvidia's $10,000 RTX Pro 6000 workstation graphics card. A customer of this card accidentally left the GPU inside their PC as they were shipping the system to another location, causing the PCIe component to snap in half . Again, NorthridgeFix complained that the card was unrepairable and that they could not source parts from Nvidia to fix it.
‘Never in your life buy a 5090 Founders Edition’ — repair tech slams Nvidia’s flagship GPU design
GPU surgeon attempts to rescue fatally-bent RTX 4090 that came in for a melted power connector fix
Employee quits job over an Nvidia RTX 5060
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Reference reading
- https://www.tomshardware.com/pc-components/gpus/SPONSORED_LINK_URL
- https://www.tomshardware.com/pc-components/gpus/nvidia-replaces-entire-usd10-000-rtx-pro-6000-graphics-card-of-stricken-user-who-broke-it-in-transit-company-offers-to-ship-replacement-and-troubleshoot-busted-gpu#main
- https://www.tomshardware.com
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