Intel shifts customer support to AI-powered assistant after scaling back phone support — “Ask Intel” system built on Microsoft Copilot Studio

Intel shifts customer support to AI-powered assistant after scaling back phone support — “Ask Intel” system built on Microsoft Copilot Studio

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Luke James is a freelance writer and journalist.\u00a0 Although his background is in legal, he has a personal interest in all things tech, especially hardware and microelectronics, and anything regulatory.\u00a0 ","collapsible":{"enabled":true,"maxHeight":250,"readMoreText":"Read more","readLessText":"Read less"}}), "https://slice.vanilla.futurecdn.net/13-4-17/js/authorBio.js"); } else { console.error('%c FTE ','background: #9306F9; color: #ffffff','no lazy slice hydration function available'); } Luke James Social Links Navigation Contributor Luke James is a freelance writer and journalist. Although his background is in legal, he has a personal interest in all things tech, especially hardware and microelectronics, and anything regulatory.

TechieTwo Is this going from bad to worse? Has Intel's customer support off shored to a third world country where they can hardly speak English, like most PC "support", (sic)? Is Intel's AI is terrible as all the other consumer level AI? Do PC industry companies pay employees at third world support hubs more than $1/hr. ? 🙁 Reply

nimbulan Come on Intel, don't shoot yourself in the foot. You were just getting things back together… Reply

CelicaGT Having dealt with AI support from other companies….Ouch Intel, do better. Reply

SmokyBarnable “…and escalate issues to human agents when required.” There’s nothing I like more than wading through automated phone tree stupidity to try to reach a human being. Reply

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