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Redditor Key_Tailor6948, who shared the email exchange with Tom's Hardware , recently shared their RMA experience with Micron's warranty process after encountering a failing memory module from a 48GB (2x24GB) DDR5 memory kit. While the Redditor did not specify the exact model of the memory kit, Crucial used to sell two such kits in this capacity: the Crucial Pro DDR5-6000 C48 and the Crucial Pro DDR5-5600 C46. The last known pricing for the memory kits was $489.99 and $459.99, respectively, during the memory shortage.
According to the Redditor, Micron allegedly said in an email that the company is no longer offering replacement products for warranty claims. Instead, Micron purportedly stated it would provide a refund based on the original purchase price, including taxes where applicable. However, the proposed refund amount was $241.86.
The major issue at hand is that the reimbursement Micron offered was based on the cost of the 48GB memory kit purchased before the recent memory shortage and the resulting price hikes. Nowadays, the most affordable 48GB DDR5 memory kit available on the market, such as a DDR5-6400 C32 one, which is faster than Micron’s discontinued offerings, starts at a staggering $649.99. The refund Micron proposed amounts to just 37% of the current market value for a somewhat comparable product. The Redditor's math about being 17% of market value and estimating similar-capacity memory kits going for “roughly $1,400" is a bit off based on verifiable pricing, but the proposed payment was still well short of current market value.
Beyond the disappointment over the low reimbursement, the Redditor expressed frustration that they had to send back the entire 48GB memory kit, even though only one of the two modules was faulty. This meant parting with a memory module that was still fully functional. Unfortunately, this is a common industry practice. Most manufacturers require the return of the full memory kit for warranty claims. It is exceedingly rare for companies to allow returns or replacements of only a single memory module from a multi-module kit, regardless of whether the other module is working perfectly.
Micron inks long-term supply agreements worth $100 billion
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Reference reading
- https://www.tomshardware.com/pc-components/ram/SPONSORED_LINK_URL
- https://www.tomshardware.com/pc-components/ram/micron-reportedly-offers-pennies-on-the-dollar-for-crucial-ram-return-only-offers-to-reimburse-original-msrp-despite-it-being-only-37-percent-of-market-value-chipmaker-later-reverses-course-with-a-better-solution#main
- https://www.tomshardware.com/membership
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Informational only. No financial advice. Do your own research.