pskdkd Companies don't care about customer. Their first goal is to generate money. Customers are means to that. Reply
olaf The EU will throw a hissy fit, rightly so. Too bad the fines will be meager and late and wont help customers Reply
Kicapan07 Refund of original purchase price seems more than fair to me especially if it's stated in the warranty agreement. You're not out of pocket anything, hell you got to use something for a time and still get back what you paid for it! You're not a speculator or scalper, you're not supposed to be profiting off an increase in market price. Reply
hotaru251 Kicapan07 said: You're not a speculator or scalper, you're not supposed to be profiting off an increase in market price. not to be mean but thats a dumb take. The 1st option is "replacing" your product with a new one. When people request a replacement…they want a new drive not less than half the cost of it. At that point you are better off holding onto drive and trying again in future. Should also be given option of waiting until they have more drives to then replace yours. A refund of less than the cost of a replacement should never be a default outcome but a last option chosen by consumer. Reply
QuarterSwede Kicapan07 said: Refund of original purchase price seems more than fair to me especially if it's stated in the warranty agreement. You're not out of pocket anything, hell you got to use something for a time and still get back what you paid for it! You're not a speculator or scalper, you're not supposed to be profiting off an increase in market price. This is literally the standard in refunds everywhere in all industries and has been for decades. And you’re right, scalpers would absolutely take advantage of the situation. It’s gross. I would have an issue with it if they didn’t offer a replacement, but they are. Reply
USAFRet Refund or replacement. Refund 100% of whatever you paid for it. Good for the company, but due to current conditions and prices, not so good for the consumer. But you DID get 100% of whatever you paid originally. Replacement. For whatever reason, they do not have that exact model in stock anymore. So replace it with whatever is a current equivalent. SanDisk did exactly that for me, when a SATA III SSD died. 960GB SATA III, dead from unknown reasons. SanDisk no longer had that exact model in stock, so they gave whatever the current equivalent was . And it was even a tiny bit larger in capacity. Reply
COLGeek hotaru251 said: not to be mean but thats a dumb take. The 1st option is "replacing" your product with a new one. When people request a replacement…they want a new drive not less than half the cost of it. At that point you are better off holding onto drive and trying again in future. Should also be given option of waiting until they have more drives to then replace yours. A refund of less than the cost of a replacement should never be a default outcome but a last option chosen by consumer. Set aside the current RAM/storage crisis. Instead apply your logic to something else, like a wrench. You purchased the wrench (with a lifetime warranty) for $25. A few years later, the wrench breaks and you decide to invoke the warranty for refund/replacement. Current price of a similar, but different, wrench is $50. Now, the vendor no longer manufactures that type of wrench and decides to honor their warranty by refunding you your original purchase price, not the current price for a different similar product. Nor, in this case do they offer replacement via a different product. How is that not fair? Reply
Buzdalys Kicapan07 said: Refund of original purchase price seems more than fair to me especially if it's stated in the warranty agreement. You're not out of pocket anything, hell you got to use something for a time and still get back what you paid for it! You're not a speculator or scalper, you're not supposed to be profiting off an increase in market price. "Leave the trillion dollar company alone!!!" Reply
hotaru251 COLGeek said: Set aside the current RAM/storage crisis. Instead apply your logic to something else, like a wrench. You purchased the wrench (with a lifetime warranty) for $25. A few years later, the wrench breaks and you decide to invoke the warranty for refund/replacement. Current price of a similar, but different, wrench is $50. Now, the vendor no longer manufactures that type of wrench and decides to honor their warranty by refunding you your original purchase price, not the current price for a different similar product. Nor, in this case do they offer replacement via a different product. How is that not fair? as someone who has had to many use lifetime warranty tool replacement after inheriting my grandfathers tools… they just give you a new tool that works same even if not the exact same one. You have option to take $ instead but thats after they offer to replace your tool with new tool (even if different they offer a working alternative) Not once have I ever been offered a refund for purchase price before being offered a replacement. Reply
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Reference reading
- https://www.tomshardware.com/pc-components/ssds/SPONSORED_LINK_URL
- https://www.tomshardware.com/pc-components/ssds/sk-hynix-is-allegedly-out-of-replacement-ssds-for-warranty-returns-chipmakers-original-price-refund-leaves-buyers-stranded-in-the-storage-shortage#main
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