Sony threatens to cut off customer support and pursue legal action over harassment as backlash to PlayStation’s physical-disc phaseout intensifies — company to

Sony threatens to cut off customer support and pursue legal action over harassment as backlash to PlayStation’s physical-disc phaseout intensifies — company to

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Etiido Uko Social Links Navigation News Contributor Etiido Uko is a news contributor for Tom's Hardware covering the latest updates in big tech and the PC industry. He is a mechanical engineer and senior technical writer with over nine years of experience in documentation and reporting. He is deeply passionate about all things engineering and technology, and is an expert in gadgets, manufacturing, robotics, automotive, and aerospace.

cknobman At this point, if you continue to give Sony business, you get what you deserve. They have showed who they are and are doubling down. Reply

Kindaian Refusal to give support will only lead to small claims court for full refund of all investment on the platform, updated to current inflation / prices, with penalty costs for denial of said service. Tally that together with the normal corporate denial of class actions, and you will get a storm of small claims cases. Good luck finding lawyers to represent the company on all those cases! I always thought that the class actions was a process to protect the companies from excessive number of court cases. But looks like they think differently. Reply

GenericUser2001 cknobman said: At this point, if you continue to give Sony business, you get what you deserve. They have showed who they are and are doubling down. Yeah, I gave up on game consoles in general awhile ago. The entire concept that a device maker gets to restrict and control what you do with YOUR device after you have purchased it inevitably leads to consumer hostile actions like this. And is something that the legal system should perhaps address; I mean if John Deere can get slapped with FTC supervision and be forced to open up its tractors to third party repairs (after trying to use DRM software to restrict the actual owners from fixing them) perhaps something similar can be done for game consoles. And Sony specifically, yeah, I wouldn't trust their other products either. Reply

derekullo GenericUser2001 said: Yeah, I gave up on game consoles in general awhile ago. The entire concept that a device maker gets to restrict and control what you do with YOUR device after you have purchased it inevitably leads to consumer hostile actions like this. And is something that the legal system should perhaps address; I mean if John Deere can get slapped with FTC supervision and be forced to open up its tractors to third party repairs (after trying to use DRM software to restrict the actual owners from fixing them) perhaps something similar can be done for game consoles. And Sony specifically, yeah, I wouldn't trust their other products either. Right but you can't easily copy a John Deere tractor … the hardware itself is the most useful part. For a computer/console, all of the usefulness comes from software which once the console is jailbroken and the internal processes become common knowledge the game/software is ported to emulators. Reply

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