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Explaining their frustrating RMA experience, u/CarefulMeasurement99 said that their Crucial X9 4TB portable SSD stopped working, after which they contacted support, followed the troubleshooting process, and had their RMA approved. Unfortunately, they were later informed that the company did not have any units available for the particular product because the replacement inventory was exhausted. Therefore, instead of providing a 1:1 replacement SSD, the company would issue a refund of $199.99, the same as the original invoice price from last year.
Due to the ongoing NAND and DRAM crisis, almost every memory and storage product has significantly gone up in price. The Crucial X9 4TB is currently priced at over $500 on Amazon , which basically left the customer facing a loss of nearly $300. The customer explicitly refused to accept the offer and told Micron support that they did not want a refund and requested a 1:1 replacement under warranty. They also offered to accept an alternative 4TB SSD model or wait indefinitely until the RMA inventory was restocked.
After a long ordeal, pushing back eventually paid off for the customer. They sent Micron a firm final email rejecting the refund and demanding a 4TB equivalent replacement or alternative. The customer also mentioned that the case was gaining traction on Reddit and pointed out potential action under the FTC and Magnuson-Moss Warranty Act. Within a few hours, the case was escalated to a different representative, who informed them that a “recent inventory update” had revealed limited replacement stock and approved a direct 1:1 replacement.
While the case raises questions about Micron’s initial claim of no replacement units being available, there is no way to independently verify that. That said, this does not appear to be an isolated case. Earlier this month, we reported a similar RMA horror story in which Micron offered a customer a refund instead of replacing their product due to a lack of inventory. Only after further communication did Micron provide an acceptable solution.
Micron reportedly offers pennies on the dollar for Crucial RAM return, offers to reimburse original MSRP despite it being only 37% of market value
SK hynix runs out of replacement SSDs and defaults to original purchase price refunds
Louis Rossmann is suing Samsung after firm offers refund for defective SSD while still selling the drives on Amazon [Updated]
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Reference reading
- https://www.tomshardware.com/pc-components/external-ssds/SPONSORED_LINK_URL
- https://www.tomshardware.com/pc-components/external-ssds/crucial-ssd-owner-offered-usd200-refund-for-4tb-drive-now-selling-for-over-usd500-company-finally-caves-to-warranty-demands-after-protracted-back-and-forth#main
- https://www.tomshardware.com/membership
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