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This is to provide LG's position regarding the claims recently raised by the Gamers Nexus YouTube channel. The claims made in the recently published video are not true. LG TVs process voice data only when the voice button on the remote control is pressed and held, or when a wake word such as 'Hi LG' is recognized after the user has activated the Far-Field voice recognition feature. Other than these instances, the TVs do not collect or record ambient conversations. (If the wake word is not recognized, no voice data is transmitted to the server; the audio processing for wake word detection is performed locally on the device and is immediately deleted.)
The ACR (Automatic Content Recognition) feature is provided on an opt-in basis to deliver personalized content recommendation, services, and advertisements. If a user does not consent to the applicable optional agreement, ACR data is not used for advertising purposes. Topic by topic breakdown: At LG Electronics, we are committed to transparency and secure user experience. To clarify recent concerns and reiterate our commitment, we would like to emphasize the following points:
Far-Field Voice Recognition ("Hi LG"): This feature must be manually activated by the user before the TV begins listening for the specific wake word. Audio processing occurs only when voice functionality has been activated by the user and a wake work (such as “Hi LG”) is detected.
Standby Mode Operation: When the TV is in standby mode and appears to be turned off, it only monitors for the wake word if you have previously enabled the Far-Field feature. If no wake word is detected, the audio used for wake word detection is processed locally on the TV, promptly deleted, and is not transmitted to LG servers.
Proactive and Continuous Security: Data security is a top priority for LG. We continuously monitor our platform and partner with independent security experts to identify vulnerabilities and deliver timely security updates.
Consent-Based Activation: To provide a more tailored and convenient experience, LG TVs offer Automatic Content Recognition (ACR) to enhance viewing experiences, Voice Recognition for hands-free control, and Interest-Based Advertising to deliver relevant advertisements. Each feature requires separate explicit user opt-in consent and can be disabled at any time through the TV settings.
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Stephen Warwick Social Links Navigation News Editor Stephen is Tom's Hardware's News Editor with almost a decade of industry experience covering technology, having worked at TechRadar, iMore, and even Apple over the years. He has covered the world of consumer tech from nearly every angle, including supply chain rumors, patents, and litigation, and more. When he's not at work, he loves reading about history and playing video games.
Jabberwocky79 Meh, I land somewhere in the middle on this… I mean, Yes, I have no doubt that big tech is nefarious, and I appreciate consumer advocacy, but as GamersNexus goes deeper and deeper into their conspiracy crusades, I tend to trust them less and less. It's a weird paradox I suppose. But I stopped watching them regularly a while ago because I realized that A) I can't do anything about the stuff Tech Jesus is complaining about, and B) I don't need to expose myself to so much negativity all the time. Reply
cknobman IF all the findings from Gamers Nexus were really false could LG not file a defamation lawsuit? So LG should issue a takedown/correction/apology from Gamers Nexus or sue. No suit, then I'd wager Gamers Nexus findings are true and LG is full of crap. Reply
Vicecrow LG and Samsung = CRAP I will dissemble the samsung tv to remove the wifi and bluetooth. Every one tries to connect to the tv and can't disable it. With the power meter some times I see the power increase but all things is shutdown no backlight on the tv, but why the hell is consuming 40w of energy? tracking and listen what I say. Thank god don't have a webcam on it. The samsung is a QN90D 43" Reply
Math Geek they'll deny until it goes to court where discovery will prove it's all true. then they'll say "our bad, someone checked the wrong box and it all happened but we didn't mean it. " then they will add another useless toggle switch in the settings "to ensure users get the final say on what is collected and how it is used." the button will of course do nothing and business will go on as usual. lather rinse repeat as we move on to the next company caught doing this same thing. roku was the last company that at least hid it better, but fox news just bought them and now there really is no streaming device left that isn't taking advantage at all turns. so last option if you got the know how is to disable the mics on the tv, isolate it on a vlan and try to pi-hole the outgoing data as much as possible. for everyone else, at least there will be a shiny button to click to give you a warm and fuzzy as they violate every second of your life. Reply
watzupken I won't be surprised a lot of electronic devices that we are using are surreptitiously logging our activities and tracking what we do. The question is, to what extent, rather than if they actually do it. I mean if you think about it, the concept of "smart" household electronics that require you to be connected online, is like smart at collecting information on the users. Reply
warezme They are lying from the fact their statement only attempts to rebuke items that have plausible deniability but anything that is definitive yet not part of their partially explainable agenda is omitted. That's standard slight of hand in pretty lawyer speak. I say a good class action suit should bring them to court and their devices can be torn down and examined by third party analysts. I bet they will attempt a non disclosure settlement where only people that opt in get some kind of BS reimbursement and the thing dies away. Its classic by now. The best action is to not let them get away. Nexus is correct to make noise and expose. Reply
mrdoc22 If I recall right, is't this the second try to monitor you. A couble years ago the "forgot" to have turned "on" all the time the "voice regenition", then they was forced to sent out a firmware update so you self can disabled it. Reply
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