LordVile Pretty sure they could say he modified the drive and therefore voids the warranty Reply
chewtech LordVile said: Pretty sure they could say he modified the drive and therefore voids the warranty No. You can't just "say" something to get around legally binding agreements. This isn't even a device you'd modify. Literally just plug in. Maybe throw a heat sink on, but that doesn't alter the device condition in anyway. Even though they sell with heatsinks on them too Reply
thrus LordVile said: Pretty sure they could say he modified the drive and therefore voids the warranty Problem being they already had the drive in their possession and deemed it to be fine, if there was a modification that is when it should have come up. Even if acting in good faith they would have replied saying it was in working order but the warranty was no longer valid due to modifications. Plus they later say it still applied as they offered purchase price. They have had two chances there to document that theory but did not. That is going be be a hard sell in court when their own statements don't document that and recognize the warranty. Reply
TheLoneJedi The warranty terms highlighted in bold, seem to imply they should pay whatever current market value was at time of warranty claim. Which is not the current price, or the original(and I'm sure it is closer to current). I wish him luck, but I hope he's got legal precedent that Amazon store = company you are suing. If he bought it directly from the Samsung website, it would be a stronger argument when comparing current price and warranty. Samsung Amazon store is probably some llc spinoff wholesaler, and not legally the same thing. This story also needs a pic of his setup(provided he has given one). If running RAID 1, and he doesn't have the right config…. I respect the hell out of this guy if he legit persues this in court. Feels more like a scam to get views though. Doubt he has any intention of fighting for everyone's rights here, as it will cost a helluva lot more than the $600 he feels cheated out of Reply
Trake_17 He's very clearly in the right. He needs to threaten them with punitive damages because $600 isn't enough to make Samsung sit up straight and a judge will agree. Samsung is using its weight to bully consumers, which is what punitive damages are designed to address. That or class action. Good luck to David, Goliath is in the house Reply
Notton Samsung once famously knifed a customer's TV to deny warranty coverage. Reply
Dozi Ace Interesting. Back in October of Last year I built my firat ever PC and I went with a 4TB 990 Pro I got from MicroCenter. I out it in my PC and everything was great for about a day or two then Boom the SSD failed. I ended up replacing it with Kingston Fury 4TB I got from Amazon, which is now my go to, and just returning the Samsung to MicroCenter for a refund the next weekend. What is really ironic is that when I purchased that memory model, I remember when, Savanah, my go to associate at the local MicroCenter, was asking about warranty, and I told her to out it on the 5090 and the MSI MB, but not the Samsung because Samsung never fails . . . But, this article makes the fourth time I have heard about a bad 4TB 990. Must be a bad batch. But, regardless, Samsung greed has done me in, we have replaced all Samsung Appliances in rentals, don't buy their memory or RAM, and after 25 Comsecutive Samsung phones, all Notes or Top of the line Samsung Phones, we are changing brands. I mean it just puts me buying chips and products with memory from so other corporation for a money grab. But, Samsung quality has been slipping. Reply
hard6 TheLoneJedi said: The warranty terms highlighted in bold, seem to imply they should pay whatever current market value was at time of warranty claim. Which is not the current price, or the original(and I'm sure it is closer to current). I wish him luck, but I hope he's got legal precedent that Amazon store = company you are suing. If he bought it directly from the Samsung website, it would be a stronger argument when comparing current price and warranty. Samsung Amazon store is probably some llc spinoff wholesaler, and not legally the same thing. This story also needs a pic of his setup(provided he has given one). If running RAID 1, and he doesn't have the right config…. I respect the hell out of this guy if he legit persues this in court. Feels more like a scam to get views though. Doubt he has any intention of fighting for everyone's rights here, as it will cost a helluva lot more than the $600 he feels cheated out of Is not about the money. He can afford the extra $600. Also he's pretty well known.. I think it's the principal of getting ripped off. Also he can probably sue for court costs and legal fees. Reply
LordVile chewtech said: No. You can't just "say" something to get around legally binding agreements. This isn't even a device you'd modify. Literally just plug in. Maybe throw a heat sink on, but that doesn't alter the device condition in anyway. Even though they sell with heatsinks on them too If they’ve put a custom heatsink or modified the stock one then it breaks pretty much any warranty. Reply
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