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Etiido Uko Social Links Navigation News Contributor Etiido Uko is a news contributor for Tom's Hardware covering the latest updates in big tech and the PC industry. He is a mechanical engineer and senior technical writer with over nine years of experience in documentation and reporting. He is deeply passionate about all things engineering and technology, and is an expert in gadgets, manufacturing, robotics, automotive, and aerospace.
cknobman At this point, if you continue to give Sony business, you get what you deserve. They have showed who they are and are doubling down. Reply
Kindaian Refusal to give support will only lead to small claims court for full refund of all investment on the platform, updated to current inflation / prices, with penalty costs for denial of said service. Tally that together with the normal corporate denial of class actions, and you will get a storm of small claims cases. Good luck finding lawyers to represent the company on all those cases! I always thought that the class actions was a process to protect the companies from excessive number of court cases. But looks like they think differently. Reply
GenericUser2001 cknobman said: At this point, if you continue to give Sony business, you get what you deserve. They have showed who they are and are doubling down. Yeah, I gave up on game consoles in general awhile ago. The entire concept that a device maker gets to restrict and control what you do with YOUR device after you have purchased it inevitably leads to consumer hostile actions like this. And is something that the legal system should perhaps address; I mean if John Deere can get slapped with FTC supervision and be forced to open up its tractors to third party repairs (after trying to use DRM software to restrict the actual owners from fixing them) perhaps something similar can be done for game consoles. And Sony specifically, yeah, I wouldn't trust their other products either. Reply
derekullo GenericUser2001 said: Yeah, I gave up on game consoles in general awhile ago. The entire concept that a device maker gets to restrict and control what you do with YOUR device after you have purchased it inevitably leads to consumer hostile actions like this. And is something that the legal system should perhaps address; I mean if John Deere can get slapped with FTC supervision and be forced to open up its tractors to third party repairs (after trying to use DRM software to restrict the actual owners from fixing them) perhaps something similar can be done for game consoles. And Sony specifically, yeah, I wouldn't trust their other products either. Right but you can't easily copy a John Deere tractor … the hardware itself is the most useful part. For a computer/console, all of the usefulness comes from software which once the console is jailbroken and the internal processes become common knowledge the game/software is ported to emulators. Reply
TerryLaze Kindaian said: Refusal to give support will only lead to small claims court for full refund of all investment on the platform, updated to current inflation / prices, with penalty costs for denial of said service. Tally that together with the normal corporate denial of class actions, and you will get a storm of small claims cases. Good luck finding lawyers to represent the company on all those cases! I always thought that the class actions was a process to protect the companies from excessive number of court cases. But looks like they think differently. Every business has the right to refuse service to people not conducting themselves, never ever was any company forced to give back money for former services rendered in those cases. You can't sue them over that, or I guess you can sue but you can't expect to win. Reply
GenericUser2001 derekullo said: Right but you can't easily copy a John Deere tractor … the hardware itself is the most useful part. For a computer/console, all of the usefulness comes from software which once the console is jailbroken becomes easily replicable in emulators. True to a degree, but console hardware itself is useful, and I think if you own, actually own a device, then well the device maker artificially controlling how you use your device is bad. And leads to consumer hostile actions. Like this, if you could just install whatever game store of your choosing onto a PlayStation, and plug in an external drive for your older games, then very few people would complaining about Sony deciding to drop physical sales. On PC physical sales pretty much vanished years ago, with only minor complaints, since the multiple store fronts keep any one game store from being too stupid and consumer hostile. Reply
Alastor01 Ah good old Sony. Loved PS2. Loved PS3 much less after they: 1) Removed PS2 compatibility practically entirely 2) Closed of already restricted and promised OtherOS (Linux) Such great hardware downgraded by it's software. Now it's PC only. Which is a shame, considering I can't enjoy native Bloodborne or Demon's Souls Reply
Cyberwolf2077 All they needed to do is require a PlayStation network account to call support. If they harass customer support they lose access to it up to a platform ban. No need to take it out on us regular consumers Reply
S58_is_the_goat Cyberwolf2077 said: All they needed to do is require a PlayStation network account to call support. If they harass customer support they lose access to it up to a platform ban. No need to take it out on us regular consumers In that case I would buy a new playstation and return the old one, change any serial numbers and now I have an unbanned one, ****** . Two can play this game. Reply
King_V Cyberwolf2077 said: All they needed to do is require a PlayStation network account to call support. If they harass customer support they lose access to it up to a platform ban. No need to take it out on us regular consumers Uh, not sure what you're suggesting. This seems to say that non PSN users are the only ones eligible for support. That's a kind of weird stance. Reply
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Reference reading
- https://www.tomshardware.com/video-games/playstation/SPONSORED_LINK_URL
- https://www.tomshardware.com/video-games/playstation/sony-threatens-to-cut-off-customer-support-and-pursue-legal-action-over-harassment-as-backlash-to-playstations-physical-disc-phaseout-intensifies-company-to-move-forward-with-no-disc-decision-despite-several-lawsuits#main
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