Kunal Khullar is a contributing writer at Tom\u2019s Hardware.\u00a0 He is a long time technology journalist and reviewer specializing in PC components and peripherals, and welcomes any and every question around building a PC. ","collapsible":{"enabled":true,"maxHeight":250,"readMoreText":"Read more","readLessText":"Read less"}}), "https://slice.vanilla.futurecdn.net/13-4-25/js/authorBio.js"); } else { console.error('%c FTE ','background: #9306F9; color: #ffffff','no lazy slice hydration function available'); } Kunal Khullar Social Links Navigation News Contributor Kunal Khullar is a contributing writer at Tom’s Hardware. He is a long time technology journalist and reviewer specializing in PC components and peripherals, and welcomes any and every question around building a PC.
King_V I take back what I said in response to another story about Micron. They haven't sold off all the replacement inventory. They are either planning to sell it all off, or are in the process of selling it. Clearly, they have units available in replacement inventory. They'll simply lie about it until a legal threat arises, or until they finish selling it all off. Reply
VizzieTheViz Yeah sure some inventory just happened to turn up as soon as legal action was threatened. This is just really scummy. I get they don’t want to refund $500 if someone paid $199 but they should just replace the SSD with the same type or a similar type. Bad enough to lose up to 4TB of data without getting screwed over by the manufacturer of the SSD in the proces. Reply
PEnns "The customer also mentioned that the case was gaining traction on Reddit and pointed out potential action under the FTC and Magnuson-Moss Warranty Act. Within a few hours, the case was escalated to a different representative, who informed them that a “recent inventory update” had revealed limited replacement stock and approved a direct 1:1 replacement." They wouldn't comply till the above conversation took. place! And funny how "within a few hours, the case was escalated to a different representative, who informed them that a “recent inventory update”. Sure, "a recent inventory update", just like that was immediately beamed down to earth!! The above conversation's legal points (between the quotation marks), should be used by every customer who faces the scummy tricks of the allegedly "respectable, big name" SSD or RAM company. Reply
thestryker This story certainly reeks of "we're telling everyone no and hoping it sticks" to minimize outgoing cost and maximize limited stock. Unlike UDIMMs and M.2 drives Micron probably does actually have a finite amount of USB drives. While they won't have Crucial branded versions of the former Micron still makes both UDIMMs and M.2 drives which should serve as a viable alternative if they don't want to give someone market value. Reply
teeejay94 Even if you can't afford it or have no idea how to proceed forward always threaten them with legal action and lawyers it sounds like a karen move but it gets companies like Micron moving faster and sort of forces their hand to honor their own words. It's sad that even has to be an option but that's the state of the world right now you basically have to threaten them to get them to honor their word, cause even they know $600 for 32GB of DDR5 is a ludicrous, overly inflated number made up by fake shortages that never really existed. Reply
hotaru251 or wait indefinitely until the RMA inventory was restocked. which 100% SHOULD be an option in event a customer doesnt want a cash refund and wants a product replacement. informed them that a “recent inventory update” had revealed limited replacement stock and approved a direct 1:1 replacement. funny how that happened after all that time and only after being told about thepossible bad PR about to come out… Now real question is…how many people have they done to this to? If they did it to one then they more than likely done it to another and just shows they are actively refusing warranty due to it costing em profit. Reply
btmedic04 Glad I wrote off micron last year when they abandoned the consumer market. When the bubble pops and micron re-enters the consumer market, i will not support them by purchasing their products Reply
dmitche31958 Unfortunately we don't read our warranties or think that they will matter. The company writes the warranty that it is "Their choice" to repair, replace, or refund your money. Typically, getting your money back is sufficient but in these atypical times it really hurts. Should we get angry? It is a very unhappy experience yet there isn't much we can do. It does show the character of the company that you are buying from though and perhaps one should add this company to their boycott list. Reply
Key considerations
- Investor positioning can change fast
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Reference reading
- https://www.tomshardware.com/pc-components/external-ssds/SPONSORED_LINK_URL
- https://www.tomshardware.com/pc-components/external-ssds/crucial-ssd-owner-offered-usd200-refund-for-4tb-drive-now-selling-for-over-usd500-company-finally-caves-to-warranty-demands-after-protracted-back-and-forth#main
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Informational only. No financial advice. Do your own research.